Customer Service
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Your satisfaction is guaranteed! |
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Contact UsOur team is here to help and you can contact us any of the following ways below or you can fill out the email form below.Telephone: 0800 257 422 or 0800 ALPHABET International: +64 9 973 4162 Mon-Fri 9am – 5.00pm (24 hour answering service) Post: Creative Classrooms PO Box 553 Levin 5510 Email: or you can fill in our email form. How to shop onlineSimply browse our online catalogue of products and if you wish to add a product to your basket click on the green ‘Add to Cart’ button. When you have finished shopping click on the ‘Cart’ icon on the top right of the screen to view the items in your cart and proceed to the checkout page.Alternatively you can email or call us to place an order: Email: Phone: 0800 257 422 School OrdersWe can invoice your school, kindergarten or organisation. Please provide your own reference number and a contact person’s name.If ordering online simply place your order then select the "Pay on Invoice" option on the ‘Payment Information’ section of checkout. You will also have the option to include your own reference number if applicable. Your order will be delivered to you along with an invoice which is payable within 30 days. If you have any further queries please contact us. Catalogue RequestIf you would like to receive a FREE copy of our catalogue please fill in the request form here . If you can't wait for your print catalogue to arrive you can view our full catalogue online.Payment OptionsWe offer three payment options:
Gift CertificatesCreative Classrooms gift certificates are available on our website and are a great gift idea!Delivery times and ChargesOrders received by 2pm are processed and sent the same working day.Delivery times to the North Island generally take 1-2 working days. Delivery to the South Island generally take 2-3 working days. If you are at a rural address please allow an extra 3 days. If your order doesn't arrive within 6 working days please contact us so we can follow up and get your order to you as soon as possible. Because we want to keep your delivery charge to a minimum, our rates vary accordingly. As a guide, our delivery charges are (exc. GST):
FREE Freight for Orders Over $299 + GSTFreight is FREE to mainland New Zealand addresses including rural addresses, however some extra large or heavy items may incur extra freight charges. Please contact our team for further information. Promotional value excludes GST. Valid until 31 December 2024.
Orders Under $299+ GST
Waiheke, Stewart and Great Barrier Island.Orders to the islands are sent via NZ Parcel Post and cost $40 + GSTInternational SalesAt this time we are unable to deliver to countries outside of New Zealand.Returns & RefundsWe want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind within 30 days of delivery.Please download and complete this 'Returns and Exchanges Form' which contains further information. In the event that you receive a faulty or incorrect product, we will arrange collection of your order and happily exchange the product or offer a full refund. G.S.TAll prices are in New Zealand Dollars and exclusive of Goods & Services Tax (G.S.T).Back OrdersAll products are either available to order, or will show a estimated arrival time (ETA). From time to time we will withdraw a product which has been discontinued, or temporarily withdraw a product while waiting for replacement stock to arrive. If you cannot find a product please contact us and we can advise you of its status.Privacy PolicyWe take every precaution to protect our customers' information. When you submit sensitive information via our website, your information is protected both online and off-line. Please click here for further information. |
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